Frequently asked questions
How can I contact Creative Teaching Press?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Hours of operation

Monday–Friday, 8 a.m. to 5 p.m. PT

Address:
11145 Knott Avenue, Suite C, Cypress, CA, 90630

Phone: (800)444-4287

Hours: Mon - Fri, 8:00AM - 4:30PM PT

Email: customer.service@creativeteaching.com
How can I be removed from the mailing list?

You can manage your email preferences in My Account by clicking on the "Manage Email Preferences" button at the top of the page.
I have a question about an ebook.

Please see our ebook FAQs.

Making a Purchase
What credit cards do you accept?

Creative Teaching Press accepts VISA, MasterCard, Discover, and American Express.

Please Note: Credit cards will be charged in full when the order is placed. This includes any backordered items. If you have any questions, please contact Customer Service.
How do I know that my order went through?

Your order will be listed in the orders area of My Account upon checkout. You will also receive an email confirmation from CTP to the email address that is tied to your online account.
I placed an order online, but I want to cancel it. How can I do that?

Once an order has been placed, it cannot be canceled.

See Returns and Exchanges
Can I pay by check or money order?

Yes, if you are placing an order from the U.S. or Canada, we accept checks and money orders (in U.S. Dollars). For orders shipping to Canada, contact us for the shipping charge. Please provide the following information with your payment:

  • Item numbers and product descriptions
  • Quantities
  • Your shipping address
  • A daytime phone number and email (in case we have a question about your order)

 Download the CTP Domestic Order Form

Mail your order and payment to:

Creative Teaching Press11145 Knott AveSuite CCypress, CA 90630-5140

Please note: Creative Teaching Press cannot ship C.O.D.
Can I pay with a school purchase order?

Creative Teaching Press cannot accept purchase order payments over the phone or through our website.

 Domestic Teacher Order Form

PLEASE NOTE:

  • There is a $25 minimum for school POs and phone orders.
  • Online "On Sale" prices and coupon codes may not be applicable for orders placed via Purchase Order.

Shipping Charges for P.O. Orders*
Shipping U.S.
Up to $25 $10.95
$25.01 – $50 $13.95
$50.01 – $75 $15.95
$75.01 – $100.99 $20.95
$101 and up 15%

If you would like to pay for your purchase using a school purchase order, fax, email or mail it to CTP along with your order.

Mailing address:
Creative Teaching Press
11145 Knott Avenue
Suite C
Cypress, CA 90630-5140

Please email it to Customer Service: customer.service@creativeteaching.com
*Please include the P.O. Number in the subject line of the email.
Does CTP accept international or military orders?

Creative Teaching Press accepts orders from the United States and its territories, as well as military orders. Contact us if you would like to place an order from Canada.

Military Orders sent to APO or FPO addresses will be sent Parcel Post.
Is there an order form I can download?

Yes, here is the order form for U.S. orders.

Domestic Teacher Order Form
What is the sales tax?

We collect sales tax* based upon the “ship to” address. If you are shipping to one of the following states, sales tax will be added to your order (excluding shipping charges, where applicable):

  • California (shipping/freight charges are taxable)
  • Connecticut (shipping/freight charges are taxable)
  • Georgia
  • Illinois (shipping/freight charges are taxable)
  • Kentucky (shipping/freight charges are taxable)
  • Maryland (shipping/freight charges are taxable)
  • Michigan (shipping/freight charges are taxable)
  • Texas (shipping/freight charges are taxable)
  • Washington (shipping/freight charges are taxable)

If you are from one of the states listed above and are eligible for sales tax exemption, please fax or mail your Sales Tax Exemption Certificate with Tax ID number in with your order to CTP.

* Please note: Sales tax is subject to change.
Can I place a tax-exempt order on your website?

Tax-exempt orders cannot be placed online. Additionally, we cannot credit taxes from online orders. Please fax or mail your Sales Tax Exemption Certificate with Tax ID number in with your order to CTP.

Learn more about Sales Tax

 Download a CTP Domestic Order Form
Do you sell gift cards?

Yes! CTP offers e-gift cards in 10 set values. CTP gift cards are sent electronically to the purchasers email address and can be redeemed immediately on any future order on creativeteaching.com.

Gift cards do not expire and can be used for partial payment (if the checkout total is more than the gift card value) or full payment (if the checkout total is less than the gift card value). They can also be used multiple times if there is a remaining balance.

See Restrictions
Can I buy a CTP gift card as a gift for someone else?

CTP gift cards are sent electronically only to the email on the account used for purchase. If you want to send it to someone else as a gift, you may forward the gift card email along to another recipient.
What are the restrictions for CTP gift cards?
  • Gift cards cannot be used to purchase other gift cards on creativeteaching.com
  • Discount codes cannot be used on the purchase of a gift card
  • Gift card redemption codes that are sent through email cannot be retrieved if they are lost
  • Purchases of gift cards are non-refundable and gift cards cannot be redeemed for cash

Shipping and Receiving Your Order
What are my shipping charges?

CTP's domestic and international shipping and handling rates are based on the total weight of the shipment (including packaging materials). You will see your order's shipping total before submitting the order for processing.

Please Note: Shipping rates are subject to change at any time. If your order is returned to CTP due to a school or building closure, you may be assessed additional shipping charges.

Customs Policy:
Your country's Customs Department may apply additional customs charges, duties, and other fees for importation into your country. These charges are not created by or paid to Creative Teaching Press and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery on orders due to customs charges. If you do not want to be responsible for these charges, use our find a store tool to find a school supply store in your area.
Does CTP offer express delivery?
  1. Read our Return Policy
  2. Send your order details to our customer service team by using our Online Return Form
  3. Allow 1-2 business days for customer service to process your request
  4. Await further instructions from customer service
When should I expect to receive my order?

Typical Delivery Times:
Domestic Orders: Allow 7 – 14 business days for standard delivery.

Once your order is shipped from our warehouse, you will receive a tracking number in an email. This tracking number will also be available in My Account
An item I ordered is on back order. When will I receive it?

Backorders on Credit Card Orders will be canceled.

For backorders on orders placed with a PO please contact customer service

Please Note: On international orders, back ordered items may be canceled. You will only be charged for the items shipped.

Returns and Exchanges

What is your Return Policy?

Your satisfaction is important to us. If for any reason you are not fully pleased with any product you purchased from Creative Teaching Press, please notify us within 30 days, and we will replace your merchandise or refund your money, less shipping and handling.

  • Customer is responsible for return shipping
  • Enclose the original packing slip with returned merchandise

See How do I return merchandise?
How do I return merchandise?
  1. Read our Return Policy
  2. Send your order details to our customer service team by using our Online Return Form
  3. Allow 1-2 business days for customer service to process your request
  4. Await further instructions from customer service

Please note: Customer is responsible for return shipping charges. All sales are final on downloadable products. No refunds or exchanges.
What if I receive a damaged package or defective/missing items?

Call Customer Service at (800) 287-8879/+1-714-895-5047, Mon - Fri, 7:30AM - 4:30PM PST. Please have your packing slip available.

Tip: If possible, sign for the package as “damaged upon receipt” from the courier.

CTP Products and Info

How do I submit a product suggestion, manuscript or book proposal for consideration?

Please review our Submit an Idea page.
How can I get copyright permission to use your products?

Please review ourCopyright Permission Guidelines.
What does Creative Teaching Press have trademarked?

The following is a partial list of trademarks held by Creative Teaching Press:

  • ASSESS NOW
  • BEST OF THE BUNCH! (logo)
  • BETTER HALLS AND CLASSROOMS
  • BUILD A DOODLE
  • CTP
  • ¡CAPITULOS!
  • CATCH 'EM BEING GOOD
  • CATCH 'EM BEING GOOD COUPONS
  • CHALK IT UP! & Design
  • CLASSBOOK
  • CREATIVE SPACES (word application)
  • CREATIVE TEACHING
  • CREATIVE TEACHING PRESS AND MOON CHILD DESIGN
  • CREATIVE TEACHING PRESS MOON CHILD DESIGN (Stylized)
  • CREATIVE TEACHING PRESS
  • DESIGNER CLASSROOM
  • DESIGNER DÉCOR
  • DOTS ON CHOCOLATE
  • DOTS ON CHOCOLATE LOGO
  • DOTS ON TURQUOISE
  • ENTERTAINMENT YOU CAN TRUST
  • HIGH-FLIERS
  • HOPSCOTCH
  • HOPSCOTCH JUMP INTO LITERACY!
  • INSPIRED IN STYLE
  • INSPIRE U (logo)
  • I USED TO BE AFRAID…
  • I USED TO BE AFRAID OF…
  • KLOO
  • LEARN TO READ ANYTIME, ANYWHERE
  • LEARN TO READ ANYTIME, ANYWHERE! Logo
  • LEARN TO READ KIDS CLUB
  • LEARNING DÉCOR (Standard Characters)
  • PACIFIC LEARNING
  • PACIFIC LITERACY
  • PAINTED PALETTE & Design
  • PARTNERS IN PRINT
  • POPPIN' PATTERNS (logo)
  • POPPIN' PATTERNS (Standard Characters) (word mark)
  • POWER PRACTICE
  • RECORD & REWARD
  • RECORD & REWARD STICKER DUOS
  • REJOICE!
  • RING-ITS!
  • SNIFFYS
  • STICK KIDS word mark
  • STICK KIDS - Calendar
  • STICK KIDS - Workbooks
  • STICK KIDS LEARNING PROGRAM
  • STICK KIDS logo
  • STICKETY SPLITS
  • TEACHER TESTED. KID APPROVED. PARENT PREFERRED.
  • TEAMWORKS
  • THE LEARNING WORKS
  • THE LEARNING WORKS A CREATIVE TEACHING PRESS COMPANY
  • THE LEARNING WORKS
  • THE LEARNING WORKS (logo)
  • TOMMIE'S TOOLS!
  • TURN & LEARN
  • VALUE TRIMMERS
  • WE PUT THE FUN IN TEACHING FUNDAMENTALS
  • YOUNGHEART MUSIC
  • YOUR PARTNER IN EDUCATION AND ENRICHMENT
  • YOUR PARTNER IN THE CLASSROOM
Do CTP products comply with the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008)?

Creative Teaching Press is proud to be in compliance with the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008).

LEGAL REFERENCES SUPPORTING OUR POSITION WITH REGARD TO CPSIA, CPSA, AND CSPC
Category CPSIA Section Applies To Description Certification Required Date
Phthalates Sec 108 (Also covered in California Proposition 65) Children's Toys & Child Care Articles  (B) The term ‘‘ children’s toy’’ means a consumer
product designed or intended by the manufacturer for a child 12 years of age or younger for use by the child when the child plays.
(C) The term ‘‘ child care article’’ means a consumer product designed or intended by the manufacturer to facilitate sleep or the feeding of children age 3 and younger, or to help such children with sucking or teething.

Feb. 10, 2010
Reference CPSC 16 CFR
Part 1500

Lead

Sec 101

Children's Products (2) CHILDREN’S PRODUCT.--The term “children's product” means a consumer product designed or intended primarily for children 12 years of age or younger. Feb. 10, 2010
Reference CPSC 16 CFR
Part 1500
Tracking Labels Sec 103 Children's Products  ‘‘(5) Effective 1 year after the date of enactment of the Consumer Product Safety Improvement Act of Aug 14th 2008, the manufacturer of a children’s product shall place permanent, distinguishing marks on the product and its packaging, to the extent practicable.
Sec 101 (2) CHILDREN’S PRODUCT - The term “children's product” means a consumer product designed or intended primarily for children 12 years of age or younger.		 Aug. 14, 2009

View all CPSIA requirements by product group

For additional information about the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008), please visit the U.S. Consumer Product Safety Commission's website.