Frequently Asked Questions


How can I contact Creative Teaching Press?

You can reach us by live chat, phone, fax, e-mail, or U.S. mail.

Contact Us!

Hours of operation
Monday–Friday, 7:30 a.m. to 4:30 p.m. PT
Phone
(800) 287-8879
+1-714-895-5047
Fax
(800) 229-9929
+1-714-895-6547
Address
Creative Teaching Press
6262 Katella Avenue
Cypress, CA 90630-5204
Map It

How can I be removed from the mailing list?

You can manage your email preferences in My Account by clicking on the "Manage Email Preferences" button at the top of the page.

Making a Purchase

What credit cards do you accept?

credit card logos

Creative Teaching Press accepts VISA, MasterCard, Discover, and American Express.

Please Note: Credit cards will be charged in full when the order is placed. This includes any backordered items. If you have any questions, please contact Customer Service.

How do I know that my order went through?

Your order will be listed in the orders area of My Account upon checkout. You will also receive an email confirmation from CTP to the email address that is tied to your online account.

I placed an order online, but I want to cancel it. How can I do that?

Once an order has been placed, it cannot be canceled.

See Returns and Exchanges

Can I pay by check or money order?

Yes, if you are placing an order from the U.S. or Canada, we accept checks and money orders (in U.S. Dollars). International orders must be paid with a credit card. Please provide the following information with your payment:

  • Item numbers and product descriptions
  • Quantities
  • Your shipping address
  • A daytime phone number and email (in case we have a question about your order)

Download the CTP Domestic Order Form

Mail your order and payment to:

Creative Teaching Press
6262 Katella Avenue
Cypress, CA 90630-5204

Please note: Creative Teaching Press cannot ship C.O.D.

Can I pay with a school purchase order?

Creative Teaching Press cannot accept purchase order payments over the phone or through our website.

Domestic Teacher Order Form
International Teacher Order Form

PLEASE NOTE:

  • There is a $25 minimum for school POs and phone orders.
  • Online "On Sale" prices and coupon codes may not be applicable for orders placed via Purchase Order.

Shipping Charges for P.O. Orders*

Shipping Domestic Canada
$25.01 – $50 $8.95 $17.25
$50.01 – $75 $10.95 $24.25
$75.01 – $100.99 $14.25 $32.25
$101 and up 15% 25%
*Shipping prices subject to change at any time.

International Shipping: Will be billed for actual shipping cost. APO/FPO can only be shipped Parcel Post.

If you would like to pay for your purchase using a school purchase order, fax, email or mail it to CTP along with your order.

Fax numbers:
(800) 229-9929
+1-714-895-6547

Mailing address:
Creative Teaching Press
6262 Katella Avenue
Cypress, CA 90630-5087

Please email it to Customer Service: customer.service@creativeteaching.com
*Please include the P.O. Number in the subject line of the email.

Does CTP accept international or military orders?

Creative Teaching Press accepts online orders from more than 100 countries! If you cannot find your country on our list, select one of the options below:

Please note: International orders must be paid for via credit card. CTP accepts VISA, MasterCard, Discover, and American Express. We do not accept international currency or U.S. funds from international banks.

Military Orders sent to APO or FPO addresses will be sent Parcel Post.

Is there an order form I can download?

Yes. Click below on the order for you require:

Domestic Teacher Order Form
International Teacher Order Form

What is the sales tax?

We collect sales tax* based upon the “ship to” address. If you are shipping to one of the following states, sales tax will be added to your order (excluding shipping charges, where applicable):

  • California (shipping/freight charges are taxable)
  • Connecticut (shipping/freight charges are taxable)
  • Georgia
  • Illinois (shipping/freight charges are taxable)
  • Maryland (shipping/freight charges are taxable)
  • Michigan (shipping/freight charges are taxable)
  • Texas (shipping/freight charges are taxable)
  • Washington (shipping/freight charges are taxable)

If you are from one of the states listed above and are eligible for sales tax exemption, please fax or mail your Sales Tax Exemption Certificate with Tax ID number in with your order to CTP.

* Please note: Sales tax is subject to change.

Can I place a tax-exempt order on your website?

Tax-exempt orders cannot be placed online. Additionally, we cannot credit taxes from online orders. Please fax or mail your Sales Tax Exemption Certificate with Tax ID number in with your order to CTP.

Learn more about Sales Tax

Download a CTP Domestic Order Form

Do you sell gift certificates?

Creative Teaching Press currently does not offer gift certificates.

Shipping and Receiving Your Order

What are my shipping charges?

CTP's domestic and international shipping and handling rates are based on the total weight of the shipment (including packaging materials). You will see your order's shipping total before submitting the order for processing.

Please Note: Shipping rates are subject to change at any time. If your order is returned to CTP due to a school or building closure, you may be assessed additional shipping charges.

Customs Policy:
Your country's Customs Department may apply additional customs charges, duties, and other fees for importation into your country. These charges are not created by or paid to Creative Teaching Press and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery on orders due to customs charges. If you do not want to be responsible for these charges, use our find a store tool to find a school supply store in your area.

Does CTP offer express delivery?

Yes. CTP offers the following:

  • Expedited: U.S. Only. 5-7 business days for delivery.
  • 2nd Day: Continental U.S. only. Order must be received before 11 a.m. Monday-Friday delivery. (E.g. if an order is placed on Friday, you will receive it Tuesday.)
  • Next Day: Continental U.S. only: Order must be placed before 11 a.m. Monday-Friday delivery. (E.g. if an order is placed on Friday, you will receive it Monday.)

There is NO Saturday delivery for 2nd-Day or Next-Day Shipments.

When should I expect to receive my order?

Typical Delivery Times:

Domestic Orders: Allow 7 – 14 business days for delivery.
International Orders: Allow 14 – 28 business days for delivery.

Once your order is shipped from our warehouse, you will receive a tracking number in an email. This tracking number will also be available in My Account

An item I ordered is on back order. When will I receive it?

Your backorder(s) will ship as soon as we have the product in stock, usually within 10-14 days of the expected due date listed on the product page.

Please Note: On international orders, back ordered items may be canceled. You will only be charged for the items shipped.

Returns and Exchanges

What is your guarantee?

Your satisfaction is important to us. If for any reason you are not fully pleased with any product you purchased from Creative Teaching Press, please notify us within 30 days, and we will replace your merchandise or refund your money, less shipping and handling.

  • Customer is responsible for return shipping
  • Enclose the original packing slip
  • Fill out and return the blue Return Form included with your order in your return package

Download a blue return form if your order did not include one

How do I return merchandise?

Simply fill out the blue Return Form included with your order and return it with your package.

Please note: Customer is responsible for return shipping charges. All sales are final on downloadable products. No refunds or exchanges.

What if I receive a damaged package or defective/missing items?

Call Customer Service at (800) 287-8879/+1-714-895-5047, Monday – Friday between 8 a.m. and 5 p.m. PT. Please have your packing slip available.

Tip: If possible, sign for the package as “damaged upon receipt” from the courier.

CTP Products and Info

How do I submit a product suggestion, manuscript or book proposal for consideration?

Please review our Submit an Idea page.

How can I get copyright permission to use your products?

Please review our Copyright Permission Guidelines.

What does Creative Teaching Press have trademarked?

The following is a partial list of trademarks held by Creative Teaching Press:

Assess Now®
Chalk It Up! & design
Creative Spaces®
Creative Teaching Press®
Creative Teaching Press® and Moon Child design®
CTP®
Designer Classroom
Designer Décor
Dots on Chocolate ®
Dots on Turquoise®
High-Fliers®
Hopscotch Jump Into Literacy!®
Inspired in Style®
Inspire U logo
I Used To Be Afraid Of...®
Learning Décor®
Learn to Read... Anytime, Anywhere®
Learn to Read... Anytime, Anywhere logo
Learn to Read Kids Club®
Pacific Learning®
Painted Palette & design
Partners in Print®
Poppin' Patterns®
Poppin' Patterns logo®
Power Practice®
Record & Reward®
Record & Reward Sticker Duos®
Rejoice!®
Ring-Its!®
Stick Kids®
The Learning Works, A Creative Teaching Press Company®
Teacher Tested. Kid Approved. Parent Preferred.
Tommie's Tools!®
Turn & Learn®
Value Trimmers®
We Put The Fun In Teaching Fundamentals®
Youngheart Music®
Your Partner in Education and Enrichment®
Your Partner in the Classroom®

Do CTP products comply with the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008)?

Creative Teaching Press is proud to be in compliance with the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008).

LEGAL REFERENCES SUPPORTING OUR POSITION WITH REGARD TO CPSIA, CPSA, AND CSPC

Category CPSIA Section Applies To Description Certification Required Date
Phthalates Sec 108 (Also covered in California Proposition 65) Children's Toys & Child Care Articles  (B) The term ‘‘ children’s toy’’ means a consumer
product designed or intended by the manufacturer for a child 12 years of age or younger for use by the child when the child plays.
(C) The term ‘‘ child care article’’ means a consumer product designed or intended by the manufacturer to facilitate sleep or the feeding of children age 3 and younger, or to help such children with sucking or teething.

Feb. 10, 2010
Reference CPSC 16 CFR
Part 1500

Lead

Sec 101

Children's Products (2) CHILDREN’S PRODUCT.--The term “children's product” means a consumer product designed or intended primarily for children 12 years of age or younger. Feb. 10, 2010
Reference CPSC 16 CFR
Part 1500
Tracking Labels Sec 103 Children's Products  ‘‘(5) Effective 1 year after the date of enactment of the Consumer Product Safety Improvement Act of Aug 14th 2008, the manufacturer of a children’s product shall place permanent, distinguishing marks on the product and its packaging, to the extent practicable.
Sec 101 (2) CHILDREN’S PRODUCT - The term “children's product” means a consumer product designed or intended primarily for children 12 years of age or younger.
Aug. 14, 2009

View all CPSIA requirements by product group

For additional information about the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008), please visit the U.S. Consumer Product Safety Commission's website.

Important Links


Have a question that isn't here?

Contact Us!

Customer Service is ready to assist you 7:30AM - 4:30PM PT, Monday - Friday