Frequently Asked Questions


How can I contact Creative Teaching Press?

You can reach us by phone, fax, e-mail, or U.S. mail.

Hours of operation
Monday–Friday, 8 a.m. to 5 p.m. PT
Phone
(800) 287-8879
+1-714-895-5047
Fax
(800) 229-9929
+1-714-895-6547
Address
Creative Teaching Press
6262 Katella Avenue
Cypress, CA 90630-5204
Map It

How can I be removed from the mailing list?

E-mail your request to customer.service@creativeteaching.com. To ensure we have all the information we need for removal, please provide the full name and address as it appears on the catalog(s) along with the catalog code (directly above the name).

Making a Purchase

What credit cards do you accept?

credit card logos

Creative Teaching Press accepts VISA, MasterCard, Discover, and American Express.

How do I know that my order went through?

You will receive email confirmation from CTP at the address you provided in your account information. Be sure to add the email customer.service@creativeteaching.com to your contacts list to help prevent CTP emails from getting caught in SPAM filters.

I placed an order online, but I want to cancel it. How can I do that?

If your order has not yet shipped, you can cancel it. Call Customer Service at 800-287-8879 or +1-714-895-5047, Monday – Friday between 8 a.m. and 5 p.m. PT, or email customer.service@creativeteaching.com.

Can I pay by check or money order?

Yes, if you are placing an order from the U.S. or Canada, we accept checks and money orders (in U.S. Dollars). International orders must be paid with a credit card. Please provide the following information with your payment:

  • Item numbers and product descriptions
  • Quantities
  • Your shipping address
  • A daytime phone number and email (in case we have a question about your order)

Download the CTP Domestic Order Form

Mail your order and payment to:

Creative Teaching Press
6262 Katella Avenue
Cypress, CA 90630-5204

Please note: Creative Teaching Press cannot ship C.O.D.

Can I pay with a school purchase order?

Yes, but not on our website. All school purchase orders need to be faxed or mailed to Creative Teaching Press. There is a $25 order minimum on purchase orders. Purchase orders also cannot be accepted over the phone. eBooks cannot be included in a purchase order and must be ordered through the CTP website.

More information on Purchase Orders

Please note:Online "On Sale" prices may not be applicable for orders placed via Purchase Order.

Does CTP accept international or military orders?

Creative Teaching Press accepts online orders from more than 100 countries! If you cannot find your country on our list, select one of the options below:

Please note: International orders must be paid for via credit card. CTP accepts VISA, MasterCard, Discover, and American Express. We do not accept international currency or U.S. funds from international banks.

Military Orders sent to APO or FPO addresses will be sent Parcel Post.

Is there an order form I can download?

Yes. Click below on the order for you require:

Domestic Teacher Order Form
International Teacher Order Form

What is the sales tax?

We collect tax based upon the “ship to” address.

Learn more about sales tax

Please note: Sales tax is subject to change.

Can I place a tax-exempt order on your website?

Tax-exempt orders cannot be placed online. Additionally, we cannot credit taxes from online orders. Please fax or mail your Sales Tax Exemption Certificate with Tax ID number in with your order to CTP.

Learn more about Sales Tax

Download a CTP Domestic Order Form

Do you sell gift certificates?

Creative Teaching Press currently does not offer gift certificates.

Shipping and Recieving Your Order

What are my shipping charges?

CTP's domestic and international shipping and handling rates are based on the total weight of the shipment (including packaging materials). You will see your order's shipping total before submitting the order for processing.

Please Note: Shipping rates are subject to change at any time. If your order is returned to CTP due to a school or building closure, you may be assessed additional shipping charges.

A Note About Customs:
Your country's Customs Department may apply additional customs charges, duties, and other fees for importation into your country. These charges are not created by or paid to Creative Teaching Press and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery on orders due to customs charges. If you do not want to be responsible for these charges, use our find a store tool to find a school supply store in your area.

Does CTP offer express delivery?

Yes. CTP offers the following:

  • Expedited: U.S. Only. 5-7 business days for delivery.
  • 2nd Day: Continental U.S. only. Order must be received before 11 a.m. Monday-Friday delivery. (E.g. if an order is placed on Friday, you will receive it Tuesday.)
  • Next Day: Continental U.S. only: Order must be placed before 11 a.m. Monday-Friday delivery. (E.g. if an order is placed on Friday, you will receive it Monday.)

There is NO Saturday delivery for 2nd-Day or Next-Day Shipments.

When should I expect to receive my order?

Domestic Orders: Allow 7 – 14 business days for delivery.
International Orders: Allow 14 – 28 business days for delivery.

An item I ordered is on back order. When will I receive it?

Your backorder(s) will ship as soon as we have the product in stock, usually within 10-14 days of the expected due date listed on the product page.

Please Note: On international orders, back ordered items may be canceled. You will only be charged for the items shipped.

Returns and Exchanges

What is your guarantee?

Your satisfaction is important to us. If for any reason you are not fully pleased with any product you purchased from Creative Teaching Press, please notify us within 30 days, and we will replace your merchandise or refund your money, less shipping and handling.

  • Customer is responsible for return shipping
  • Enclose the original packing slip
  • Fill out and return the blue Return Form included with your order in your return package

Download a blue return form if your order did not include one

How do I return merchandise?

Simply fill out the blue Return Form included with your order and return it with your package.

Please note: Customer is responsible for return shipping charges. All sales are final on downloadable products. No refunds or exchanges.

What if I receive a damaged package or defective/missing items?

Call Customer Service at (800) 287-8879/+1-714-895-5047, Monday – Friday between 8 a.m. and 5 p.m. PT. Please have your packing slip available.

Tip: If possible, sign for the package as “damaged upon receipt” from the courier.

CTP Products and Info

How do I search for a product?

To find a product, type in the item number from our catalog (excluding the leading CTP) or a key word that describes the product.

Where can I find the Guided Reading levels for Creative Teaching Press leveled readers?

Guided reading levels can be found on each leveled reader product page. You can also shop by guided reading level using product filters on the readers category.

Guided Reading Level Links:

A B C D E F G H I J K L M N O P Q R S

How do I submit a product suggestion, manuscript or book proposal for consideration?

Please review our Submit an Idea page.

How can I get copyright permission to use your products?

Please review our Copyright Permission Guidelines.

What does Creative Teaching Press have trademarked?

Do CTP products comply with the Consumer Products Safety Improvement Act of 2008 (CPSIA 2008)?

Yes, all of CTP’s products are in compliance with CPSIA 2008.

Learn more about CTP's Consumer Product Safety Information

For more information about the Act please go to www.cpsc.gov.

Have a question that isn't here?

Contact Customer Service at 800-287-8879 or +1-714-895-5047


Important Links

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