eBook Frequently Asked Questions

What is an eBook?
eBook stands for electronic book. It is a digital copy of a book. Usually available in PDF format.

How is an eBook different than a hard copy of a book?
eBooks are purchased online or sent via email.

Are eBooks compatible with Interactive Whiteboards (IWB’s)?
Yes, all CTP eBooks are compatible with any brand of IWB (ex. SMART Board, Promethean). After you purchase an ebook, you will receive a link to download the ebook. Once you download this file and save it to your computer, you will be able to open it on your interactive whiteboard just like you would be able to open any other file. You can display the pages from the eBook and incorporate them into your lesson plans.

If you are unfamiliar with IWB’s, they are an interactive learning tool designed to display your computer's desktop on a large touch screen at the front of the classroom. Then, by touching the screen, teachers and students can navigate a variety of digital files including eBook .pdf’s. Users can also "draw" on the board (ie: fill in the blanks on a projected page), and then print or e-mail what is on the board. All work completed on an IWB can then be saved for next year, freeing you from hours spent creating and cleaning overheads. They can also be saved and posted to class websites or content management systems (ex. School Loop, Schoolwires Centricity).

What titles are available as eBooks?
We have more than 225 titles available in eBook format. And we’re adding more all the time! eBook images are stamped with “eBOOK” in yellow.

Why should I buy an eBook?

• You can download the eBook file for immediate use
• There are no taxes or shipping costs
• Titles are never out of stock
• eBooks are easily accessible on your computer
• You can increase the text size for visually impaired readers
• eBooks are enabled to work with automated text readers

How do I buy an eBook?

• Visit our eBook library
• Add the book you’d like to buy to your cart, just like you would with any other online product purchase
• Purchase the items in your cart

Can I return or exchange an eBook?
No. All sales on downloadable products are final. No refunds or exchanges.

How do I access my eBook once I’ve purchased it?

• Once your purchase is complete, you will receive an order confirmation from the online store
• Links to your download(s) will be available there.
• Follow the links and you will access the download page, which will have a picture of the eBook you purchased and a link to the eBook file.
• Click the corresponding file, Open or Save the file, as prompted.

I don’t have the Order Confirmation email. Where else can I get the links?

• You can log into your account on the CTP website.
• Access "Your Orders" at the top of the page
• Click on the Order # that corresponds with your eBook purchase
• A copy of your order confirmation will open in another browser window.
• Find the eBook you want to download and follow the links.
• If you ordered non-downloadable products, your links will be available in the final confirmation email you receive from CTP when your order ships.

How long can I access these links?
The links from the online store are only valid for 14 days.

What do I do if my links expire?
Contact Customer Service at 800-287-8879 or 714-895-5047. PLEASE NOTE: Links will only be resent up to 45 days from date of original purchase.

How long can I keep my eBooks?
You can keep the file you downloaded forever.

I need multiple copies for several teachers. Can I just buy one eBook and make copies?
No, that would be a violation of the book’s copyright. Your rights to an eBook are the same as your rights to the hard-copy version. If you wouldn’t do it with a hard-copy book, you shouldn’t do it with an eBook.

Can I put the eBook file on a shared server?
No. Your rights to an eBook are the same as your rights to the hard-copy version.

I’ve tried updating Adobe and I still can’t open my eBooks?
Contact Customer Service at 800-287-8879 or 714-895-5047