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How can I contact Creative Teaching Press?
You can reach us by phone, fax, e-mail, or U.S. mail.
| Hours of operation: |
Monday–Friday, 8 a.m. to 5 p.m. PT |
| Phone: |
(800) 287-8879/+1-714-895-5047 |
| Fax: |
(800) 229-9929/+1-714-895-6547 |
| E-mail: |
customer.service@creativeteaching.com |
| Address: |
Creative Teaching Press P.O. Box 2723 Huntington Beach, CA 92647-0723 Map It |
What credit cards do you accept?
Creative Teaching Press accepts VISA, MasterCard, Discover, and American Express.
Can I pay by check or money order?
Yes, if you are placing an order from the U.S. or Canada, we accept checks and money orders (in U.S. Dollars). International orders must be paid with a credit card. Please provide the following information with your payment:
- Item numbers and product descriptions
- Quantities
- Your shipping address
- A daytime phone number and email (in case we have a question about your order)
Mail your order and payment to:
Creative Teaching Press
P.O. Box 2723
Huntington Beach, CA 92647-0723
Please note: Creative Teaching Press cannot ship C.O.D.
Can I pay with a school purchase order?
Yes, but not on our website. All school purchase orders need to be faxed or mailed to Creative Teaching Press at the above address. Purchase orders also cannot be accepted over the phone. Click here for more information.
Is there an order form I can download?
Yes. Click below on the order for you require:
Domestic Teacher Order Form
International Teacher Order Form
What are my shipping charges?*
CTP's domestic and international shipping and handling rates are based on the total weight of the shipment (including packaging materials). You will see your order's shipping total before submitting the order for processing.
Please Note:
Shipping rates are subject to change at any time.
If your order is returned to CTP due to a school or building closure, you may be assessed additional shipping charges.
*A Note About Customs: Your country's Customs Department may apply additional customs charges, duties, and other fees for importation into your country. These charges are not created by or paid to Creative Teaching Press and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery on orders due to customs charges. If you do not want to be responsible for these charges, click Find a Store Near You for a school supply store in your area.
What is the sales tax*?
We collect tax based upon the “ship to” address. If you are shipping to one of the following states, sales tax will be added to your order (excluding shipping charges where applicable):
- California (shipping/freight charges are taxable)
- Connecticut (shipping/freight charges are taxable)
- Georgia
- Indiana (shipping/freight charges are taxable)
- North Carolina
- Texas (shipping/freight charges are taxable)
- Washington (shipping/freight charges are taxable)
*Please note: Sales tax is subject to change.
Can I place a tax-exempt order on your website?
Tax-exempt orders cannot be placed online. Additionally, we cannot credit taxes from online orders. Please fax or mail your Sales Tax Exemption Certificate with Tax ID number in with your order to CTP. Click here for more information.
Does CTP offer express delivery?
Yes. CTP offers the following:
- Expedited: U.S. Only. 5-7 business days for delivery.
- 2nd Day: Continental U.S. only. Order must be received before 11 a.m. Monday-Friday delivery. E.g. if an order is placed on Friday, you will receive it Tuesday.)
- Next Day: Continental U.S. only: Order must be placed before 11 a.m. Monday-Friday delivery. (E.g. if an order is placed on Friday, you will receive it Monday.)
When should I expect to receive my order?
Domestic Orders: Allow 7 – 14 business days for delivery.
International Orders: Allow 14 – 28 business days for delivery.
Does CTP accept international or military orders?
Creative Teaching Press accepts online orders from more than 100 countries! If you cannot find your country on our list, select one of the options below:
- Download CTP’s International Order Form that can be faxed or mailed in.
- Click here to find a CTP dealer in your country.
Please note: International orders must be paid for via credit card. CTP accepts VISA, MasterCard, Discover, and American Express. We do not accept international currency or U.S. funds from international banks.
Military Orders sent to APO or FPO addresses will be sent Parcel Post.
What is your guarantee?
OUR GUARANTEE:
Your satisfaction is important to us. If for any reason you are not fully pleased with any product you purchased from Creative Teaching Press, please notify us within 30 days, and we will replace your merchandise or refund your money, less shipping and handling.
- Customer is responsible for return shipping.
- Enclose the original packing slip
- Fill out and return the blue Return Form included with your order in your return package.
If your order did not include a blue Return Form, click here to download it.
How do I return merchandise?*
Your can call CTP at 800-289-8879/+1-714-895-5047 to obtain a Return Authorization Number. Or you can simply fill out the blue Return Form included with your order and return it with your package. Please note: Customer is responsible for shipping charges. *All sales are final on downloadable products. No refunds or exchanges.
What if I receive a damaged package or defective/missing items*?
Call Customer Service at (800) 287-2279/+1-714-895-5047, Monday – Friday between 8 a.m. and 5 p.m. PT. Please have your packing slip available.
*Tip: If possible, sign for the package as “damaged upon receipt” from the courier.
How do I search for a product?
To find a product, type in the item number from our catalog (excluding the leading CTP) or a key word that describes the product.
How can I be removed from the mailing list?
E-mail your request to customer.service@creativeteaching.com To ensure we have all the information we need for removal, please provide the full name and address as it appears on the catalog(s) along with the catalog code (directly above the name).
Do you sell gift certificates?
Creative Teaching Press currently does not offer gift certificates.
Where can I find a list of Guided Reading levels for Creative Teaching Press leveled readers?
You can find the reading levels on the individual product page. Or you can click here for a downloadable list of guided reading book levels.
How do I submit a product suggestion, manuscript or book proposal for consideration?
Please review our Submit an Idea page.
How can I get copyright permission to use your products?
Please review our Copyright Permission Guidelines.
What does Creative Teaching Press have trademarked?
Click here for a list of trademarks held by CTP.
Does CTP use recycled materials in any of its products?
We sure do! Many CTP products are made from post-consumer recycled materials. Click here for details.
Do CTP products comply with the Consumer Products Safety Information Act of 2008 (CPSIA 2008)?
Yes, all of CTP’s products are in compliance with CPSIA 2008. Please reference this CPSIA Compliance by Product Group document for further information. For more information about the Act please go to www.cpsc.gov
